Q: Do you offer overnight stays or boarding services?
A: At CatCare, we specialize exclusively in in-home cat visits- we do not offer boarding services or overnight stays.
We provide our services primarily in the West Island, but we are available in parts of Montreal as well as Laval.
Q: How long before do I need to reserve or cancel your service?
A: We recommend booking two to three months in advance during high seasons such as summer holidays, Christmas holidays including New Year, and Spring Break, as availability fills up quickly. Since all visits are provided by one dedicated sitter, reservations are limited.
We encourage you to reserve early to secure your spot — especially during busy seasons. You may cancel your reservation at any time. We do not require deposit and there is no cancellation fee. Please note that if your trip ends earlier than expected, refunds or credits cannot be issued for shortened stays.
Our website is regularly updated to reflect current availability and upcoming vacation dates. We recommend checking our site often to avoid any inconvenience or disruption to your plans.
CHRISTMAS HOLIDAY NOTICE:
The deadline for Christmas reservations (Dec 20 – Jan 4) is December 1, 2025. No reservations will be accepted after this date. Applies to all clients.
Q: How do I reserve your service and what are the next steps?
A: Please fill out our reservation form here. Within 24 hours after we receive your reservation we will contact you to schedule an initial meeting. We will also ask you to fill in a couple of forms regarding your cat and your emergency contacts. You don't have to send us the forms back right away, but it would be great if you can have them ready for our initial meeting so we can review the information together.
Q: Is there something I need to provide?
A: Yes, you need to provide food, tools to clean the litter, brush and toys for your pet.
In case you run out of food or litter while we take care of your cat we will make sure your cat is taken care of and buy what is missing, but you are still responsible for the cost of the supplies or food. No additional charges will apply.
Q: My cat is not social and is very scared of any strangers, will you still stay with her the full amount of time?
A: We have an extensive experience working with cats that are fearful and shy around strangers and we are committed to earn their trust. We will stay with your cat for the full amount of time patiently interacting with her to help her feel comfortable and secure. From our experience, cats who are comfortable with their owners often eventually warm up to us as well. We will work at your cat's pace, respecting her boundaries and allowing her to initiate contact. With time and patience we can hopefully build a trusting relationship with your cat.
Q: How do I know my cat is well taken care of?
A: Yes, we completely understand that it is not easy to part with your cat that is why we offer to send regular updates (with pictures) regarding your cat. You are always invited to contact us to check on the well-being of your cat. You can also follow us on Instagram or Facebook and find pictures of your cat there.
Q: I want you to visit my cat only every other day or less, she is used to being alone. Is that possible?
A: It is in the best interest of your cat to be visited at least once a day. Requests for less than one daily visit will be automatically denied.
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Q: I have a high demand cat, can you stay with her overnight, visit her multiple times a day or can I board my cat with you?
A: Unfortunately, we do not offer boarding services or overnight stays. We can visit your cat two times a day (in the West Island only).
Q: Can I request a specific visit time for my cat? Do you have a visitation schedule?
A: Our regular visits are scheduled according to our daily route and specific times cannot be chosen. While we cannot guarantee exact times, we prioritize consistency and aim to visit at approximately the same time daily to maintain a predictable routine for your cat's well-being.
Visiting times for two daily visits ( available only in the West Island) fall between 7-9 am and 3-5 pm.
Q: What about my privacy? Is it a problem if I have cameras at my home?
A: It is very important for us that you know that we respect your privacy 100%. We never enter any other area than we need to in order to take care of your cat and there is no other person than the one you meet during the initial consultation who will come into your home.
We encourage our clients to have home cameras installed, as it provides an added layer of safety and monitoring for your cat's well- being.
We kindly ask you to let us know that there are cameras in the home to ensure our staff and their privacy is respected.
Q: Who will visit my home? Do you employ subcontractors?
A: Daniela is the only person who will visit your home and take care of your cat- rotating staff, no turnover, no unfamiliar faces. That is the only way to ensure the highest level of standard, to preserve your privacy and provide your cat with the best possible and consistent care. It is absolutely essential to the well-being of your cat that only one person takes care of her from the first day to the very last to be able to monitor any day-to-day changes in her behavior, food intake and elimination.
Only the person you meet during the initial consultation will take care of your cat and will be coming to your home.
Q: My cat has medical issues; will you take care of her?
A: Yes, we take care of cats with various health issues whose medical condition is stable. We will not sit cats who are acutely ill, infectious or cats with uncontrolled medical conditions. We suggest your cat to be boarded with a vet.
We administer medications according to your instructions; there is no additional fee.
Q: What if my cat gets sick while I am on vacation?
A: In the unlikely event your cat gets ill while you are away, we take your cat to the veterinary clinic of your choice or our preferred clinic. We do not charge any extra fee to accompany your cat to the clinic or to administer medications, however you are still fully responsible for the medical bill, cost of all medications and/or hospitalization.
The well-being of your cat is our priority. In case your cat feels under the weather we also provide one free complimentary visit on the same day as our regular visit to make sure your cat is alright so you can sleep well at night.
Q: Can I pay you by credit card?
A: Unfortunately, at this time we do not accept any credit cards. Payment in full is due on the first day of service.
Q: Is there a charge for key pick up and drop off and consultation?
A: No, there is not any charge for an initial consultation, and the key drop off or pick up if keys are collected during our initial visit.
Should there be an additional visit to collect keys in addition to our initial visit, regular visit fee will be applied. Maximum of two pick up or drop off per calendar year.