Q: My cat is not social and is very scared of any strangers, will you still stay with her the full amount of time?
A: We have an extensive experience working with cats that are fearful and shy around strangers and we are committed to earn their trust. We will stay with your cat for the full amount of time patiently interacting with her to help her feel comfortable and secure. From our experience, cats who are comfortable with their owners often eventually warm up to us as well. We will work at your cat's pace, respecting her boundaries and allowing her to initiate contact. With time and patience we can hopefully build a trusting relationship with your cat.
Q: How do I know my cat is well taken care of?
A: Yes, we completely understand that it is not easy to part with your cat that is why we offer to send regular updates (with pictures) regarding your cat. You are always invited to contact us to check on the well-being of your cat. You can also follow us on Instagram or Facebook and find pictures of your cat there.
Q: How do I reserve your service and what are the next steps?
A: Please fill out our reservation form here. Within 24 hours after we receive your reservation we will contact you to schedule an initial meeting- please check your spam folder!
We will also ask you to fill in a couple of forms regarding your cat and your emergency contacts. You don't have to send us the forms back right away, but it would be great if you can have them ready for our initial meeting so we can review the information together.
Q: I want you to visit my cat only every other day or less, she is used to being alone. Is that possible?
A: It is in the best interest of your cat to be visited at least once a day. Requests for less than one daily visit will be automatically denied.
Q: Do you offer overnight stays or boarding services?
A: At CatCare, we specialize exclusively in in-home cat visits- we do not offer boarding services or overnight stays.
We provide our services primarily in the West Island, but we are available in parts of Montreal as well as Laval.
Q: Is there something I need to provide?
A: Yes, you need to provide food, tools to clean the litter, brush and toys for your pet.
In case you run out of food or litter while we take care of your cat we will make sure your cat is taken care of and buy what is missing, but you are still responsible for the cost of the supplies or food. No additional charges will apply.
Q: When should I reserve or cancel your service?
A: Since all visits are provided by one dedicated sitter, we recommend reserving as soon as your travel dates are confirmed- especially during peak seasons such as summer holidays, Christmas holidays including New Year, and Spring Break, as availability fills up quickly.
You may cancel your reservation at any time. We do not require a deposit and there is no cancellation fee. Please note that if your trip ends earlier than expected, refunds or credits cannot be issued for shortened stays.
Our website is regularly updated to reflect current availability and upcoming vacation dates- check back often to plan ahead with confidence.
CHRISTMAS HOLIDAY NOTICE:
The deadline for Christmas reservations (Dec 21 – Jan 3) is December 1, 2026. No reservations will be accepted after this date. Applies to all clients.
Q: Can I pay you by credit card?
A: Unfortunately, at this time we do not accept any credit cards. Payment in full is due on the first day of service.
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Q: How is CatCare different from other cat sitters in West Island-Montreal?
A: CatCare is a true cat-only service run by one dedicated sitter- Daniela personally cares for your cat on every visit-no rotating staff. You can always communicate directly with the person caring for your cat, ensuring personal updates, consistency, and trust.
We specialize in shy, nervous, senior, and multi-cat homes in a calm, dog-free environment. Having the same experienced sitter from the first visit to the last is essential for your cat's comfort, health, and well-being, since subtle changes in behavior, appetite, litter habits and mood are easier to recognize and monitor consistently over time.
With nearly 20 years of experience, transparent all-inclusive pricing, and no cancellation fees, CatCare focuses on keeping cats relaxed, comfortable, and happy at home.
Q: My cat has medical issues; will you take care of her?
A: Yes, we take care of cats with various stable health issues and administer medications ( pills, liquids, insulin, etc.) according to your instructions at no extra charge.
However, in-home sitting is not suitable for very sick, critically ill, or acutely unstable cats. These cases require the level of monitoring, equipment, and immediate veterinary intervention that is only available at a clinic.
We will not accept cats who are acutely ill, infectious, or have uncontrolled medical conditions. In these cases, we strongly recommend boarding your cat at a veterinary hospital.
Q: What if my cat gets sick while I am on vacation?
A: In the unlikely event your cat gets ill while you are away, we take your cat to the veterinary clinic of your choice or our preferred clinic. We do not charge any extra fee to accompany your cat to the clinic or to administer medications, however you are still fully responsible for the medical bill, cost of all medications and/or hospitalization.
The well-being of your cat is our priority. In case your cat feels under the weather we also provide one free complimentary visit on the same day as our regular visit to make sure your cat is alright so you can sleep well at night.
Q: What about my privacy? Is it a problem if I have cameras at my home?
A: It is very important for us that you know that we respect your privacy 100%. We never enter any other area than we need to in order to take care of your cat and there is no other person than the one you meet during the initial consultation who will come into your home.
We encourage our clients to have home cameras installed, as it provides an added layer of safety and monitoring for your cat's well- being.
For transparency and mutual privacy, please let us know if there are cameras installed in your home.
Q: Is there a charge for key pick up and drop off and consultation?
A: No, there is not any charge for an initial consultation, and the key drop off or pick up if keys are collected during our initial visit.
Should there be an additional visit to collect keys in addition to our initial visit, regular visit fee will be applied. Maximum of two pick up or drop off per calendar year.
Q: Can I request a specific visit time for my cat? Do you have a visitation schedule?
A: Our regular visits are scheduled according to our daily route and specific times cannot be chosen. While we cannot guarantee exact times, we prioritize consistency and aim to visit at approximately the same time daily to maintain a predictable routine for your cat's well-being.
Visiting times for two daily visits ( available only in the West Island) fall between 7-9 am and 3-5 pm.
Q: I have a high demand cat, can you stay with her overnight, visit her multiple times a day or can I board my cat with you?
A: Unfortunately, we do not offer boarding services or overnight stays. We can visit your cat two times a day (in the West Island only).